I learned many, many things during my recent 4 years as a frozen yogurt store owner. Among them is how important it is for an employee to apologize when he or she screws up!
There are no workers who don't screw up, and I'm more prone to at-work screw-ups than most people, because I'm a. forgetful and b. disorganized. But as the boss, I learned how easy it was to win me over with a simple apology, and by taking responsibility.
One young man didn't show up for work one night, and when he came in the next day I asked him about it. "Oh." he said. "My bad." And he shrugged and walked away. "My bad?" Are you kidding me? Yes, you bad! Meanwhile a young woman in the same situation said "I am so sorry! I just forgot! I will never do that again!" She never did, and I forgot about it until just now. But I was madder about the "My bad" than I was about the not showing up.
So now, when I mess something up at the radio station (missed a staff meeting a few weeks ago. Over-reacted to some criticism a couple weeks ago) I make it a point to apologize quickly. I like to make it real big and sincere-like. Maybe some tears. Hopefully they'll forget about it and not realize what a big screw-up I am!